Quality / Calidad
📌 Introduction to Quality: History, Concepts and Models Why talk about quality? The concept of quality has been widely debated and documented. Under this term, multiple definitions, certifications, standards and international organizations have been developed. This post aims to be a starting point to explore the topic, order key concepts and offer resources to delve into its different dimensions. 📘 What is quality? A first approximation We can understand quality as an innate quality, a characteristic recognized by all. But what does it really mean for a product to be of quality? What characteristics define it? How do we measure it? From this initial perspective, quality is something abstract, without objective criteria that allow distinguishing between what is and what is not of quality. 📏 The need to measure quality In order to manage it, it is necessary to measure it with objective and quantifiable criteria. For example, a piece of jewelry will be of h...